TERMS AND CONDITIONS OF SALE
Welcome to GROCIFY DELIVERY ( A MSME Certified Company), We sell only give permission to sell products in our website if they have registered or licensed company or shop. These Terms and Conditions ("Terms") govern your use of our website, mobile application, and delivery services (collectively, the "Platform"). By accessing or using our Platform, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our services.
1. General Conditions & Acceptance
* Eligibility: You must be at least 10 years old to use our Platform and place orders. By using the Platform, you represent that you meet this requirement.
* Modifications: We reserve the right to update, change, or replace any part of these Terms at any time. It is your responsibility to check this page periodically for changes.
* Service Availability: We currently operate and provide fast delivery services primarily in [Islampur, West Bengal] and surrounding areas. We reserve the right to refuse service to anyone, for any reason, at any time.
2. User Accounts & Registration
* Account Creation: To use certain features, you may be required to create an account. You must provide accurate, current, and complete information.
* Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.
3. Products, Pricing, and Availability
* Product Descriptions: We make every effort to display the colors, features, and details of our products as accurately as possible. However, we do not guarantee that product descriptions are entirely accurate, complete, or error-free.
* Pricing: All prices are listed in Indian Rupees (INR). Prices are subject to change without notice. We are proud to state that we do not charge any hidden fees or unexpected delivery/return fees beyond what is shown at checkout.
* Availability: All orders are subject to product availability. We reserve the right to limit the quantities of any products or services that we offer.
4. Orders, Cancellations, and Payments
* Order Confirmation: After you place an order, our team will call you to confirm.
* Cancellation Policy: If we are unable to reach you via the provided phone number, we will proceed to dispatch your order. Once an order has been dispatched, it cannot be canceled.
* Payment Processing: We use secure third-party payment gateways. By submitting payment information, you authorize us to charge the applicable fees to your selected payment method.
5. Shipping and Delivery Policy
* Fast-Commerce Delivery Timeline: Our standard operating procedure is to pack your products within [5 minutes]. For customers located within [Islampur], we aim to deliver the parcel within [10 minutes] after packing.
* Delivery Delays: While we strive to meet our rapid delivery times, delivery may be delayed due to unforeseen circumstances such as severe weather, traffic conditions, or high order volumes.
* Free Delivery: We offer a free delivery option for all orders with a total value above [₹1999].
* Inspection Upon Delivery: Please check your order thoroughly in the presence of the delivery executive. We will not be held responsible for missing products, incorrect items, or damage reported after the delivery executive has left your premises.
6. Returns and Refunds
* Minimum Value for Returns: To be eligible for a return, the total value of your order must be greater than [₹99].
* Refund Processing: For approved returns or order failures on our end, we process refunds rapidly. Your money will be initiated for a refund within [30 minutes]. Please note that while we initiate the refund in 30 minutes, your bank may take additional time to reflect the amount in your account.
* Non-Returnable Items: Certain goods, such as perishable items, unsealed personal care goods, and items damaged after delivery, are exempt from being returned. (We can take your return in serious condition).
* Parmanent Non-returntable goods: Baked food and Dessert. (If it's a damaged product by our side we can take it ofen.
7. Limitation of Liability & Warranties
* "As Is" Basis: Our service and all products delivered to you are provided on an 'as is' and 'as available' basis, without any representation, warranties, or conditions of any kind, either express or implied.
* Limitation of Liability: In no case shall [Your Company Name], our directors, employees, or affiliates be liable for any direct, indirect, incidental, punitive, or consequential damages arising from your use of the service or any products procured using the service.
8. User Conduct
You agree not to use the Platform for any unlawful purpose, to violate any international, federal, or state regulations, to infringe upon our intellectual property rights, or to submit false or misleading information.
9. Governing Law & Dispute Resolution
These Terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of India. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in [Murshidabad, West Bengal].
10. Contact Information
If you have any questions, cannot understand any part of these terms, or need to raise an issue regarding a 30-minute refund, our customer support team is available 24/7.
11. Our Delivery Timing And Other Info.
* Our Delivery Timing is: Everyday from 11:00 to 21:00 (IST +5:30)
* If you order product between 21:01 to 10:59 your product will not be delivered.
* Company Name: GROCIFY DELIVERY
* Address: Islampur, Murshidabad, West Bengal - 742304
* Email: grocifydelivery@gmail.com
* Phone: +91 9134813103
GROCIFY: CONTACT US
Address: Islampur, Murshidabad, West Bengal- 742304.
Email us: grocifydelivery@gmail.com
Direct Call Us